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Five tools, one account

What are the responsible gambling tools at Monkeyzino Casino?

Play only from 18+, and the deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion sit in every account.

Set your limit

Protection in short

Your first five minutes of checking

This block settles the age, the licence and the places to turn to for help.

Item	Detail
Minimum age	18+
Licence held	MGA/B2C/847/2021
National register	BetStop
National helpline	1800 858 858
Limit questions	[email protected]

Built in

When a pastime starts to feel like a schedule

Budget set in advance

A deposit limit caps how much you can add to the account over a chosen spell, so a planned night stays planned. Switch it on before your first deposit, while the budget is still a decision rather than a reaction.

Losing less than you could

A loss limit stops the session once your net losses reach a figure you picked earlier. Put it in place at the start of a session, when you are thinking about the week rather than the last spin.

Does time get away from you?

Session reminders nudge you when a stretch of play has passed, so a short visit does not quietly become a long one. Turn them on if you lose track of time once you are in the games.

Take a pause

A cooling-off period pauses the account for a while without closing it, and it suits the week when other things need your attention. Take one before play starts feeling like a chore you owe yourself.

A clean break

Self-exclusion closes the account to gameplay for a longer stretch and can run alongside the national register. Choose it when you want distance from the casino rather than a short break.

Do it now

A figure chosen while you are calm

Use these steps on the day you decide a number should hold, before the next deposit.

1

Check the right account

Open your profile from the menu at the top of the screen, then check that you are signed in to the account you actually play from.
2

The limits section

In the profile, find the limits section and read the tools listed there before you change anything, so you know what is already switched on.
3

Money, losses or hours

Pick deposit, loss or session time; a deposit limit suits money, a loss limit suits a full night and session time suits the hours you have.
4

Daily, weekly or monthly

Enter the figure or the time, then choose day, week or month so the limit matches how you actually budget rather than a single evening.
5

Did it save?

Confirm the change and check the summary screen shows the limit you meant; a figure you did not intend can be corrected in the same section.

Reading this as a parent

Age checks and family safeguards

Before the first cash-out

Registration asks for a date of birth, and 18+ is the only age allowed here. Photo ID, proof of address and a card image are checked before any withdrawal leaves the account.

A shared device, switched over

Filtering software on a shared computer or phone can hide gambling sites from younger users. Switch it on before the device is handed over, so the boundary is in place from the start.

Who can a worried partner call?

Talking about money and time spent, without accusation, often opens the door to help. The National Gambling Helpline on 1800 858 858 advises relatives as well as players, around the clock.

Before You Need It

Is a break different from closing?

Stepping back for a few days

A pause sits inside your Monkeyzino Casino account and covers a break of hours or days. You start it in your profile, and deposit limits, loss limits and session reminders stay switched on while it runs. Nothing is closed for good.

Access before, silence after

Self-exclusion in the account closes your access for a long period, and it cannot be undone early. You start it in your profile, then logins stop and marketing stops landing. Treat the period you choose as fixed from the moment it begins.

A register that reaches further

BetStop, run by the Australian Government through ACMA, covers licensed online and phone wagering providers for a minimum of 3 months, up to a lifetime. You apply at betstop.gov.au in about 5 minutes and may name a support person. betstop.gov.au

At The Hard Point

Free help across Australia, day or night

National Gambling Helpline

The National Gambling Helpline answers around the clock, every day, with free phone and online chat counselling for players and worried relatives, plus self-help tools and a directory of local services. It keeps what you say confidential. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Gamblers Anonymous Australia runs peer support meetings where people who gamble sit with others in the same position, across the country. Relatives are welcome to look at what the meetings offer. gaaustralia.org.au

National Debt Helpline

The National Debt Helpline gives free financial counselling for gambling debt, taking calls Monday to Friday from 9:30 to 16:30. Advisers help you order repayments and speak to lenders on your behalf. ndh.org.au

Seven Signs

Quiet signs that play has turned

Noticing these signs early makes the next move small and cheap: one limit set in the account, or a pause of a few days. Play is entertainment with a cost, so catching the shift early beats repairing it later.

What to watch for in yourself

These patterns show up quietly, usually first in the way you talk about play:

Chasing a loss with a bigger deposit
Hiding your play from people close to you
Spending money set aside for bills
Feeling restless on days without a session
Borrowing or selling things to keep playing
Losing track of time inside the account
Playing to lift a low mood

Keeping it in check

Get the facts on limits and breaks

If I close my account here, am I blocked elsewhere too?

Closing your Monkeyzino Casino account affects this site alone. A block across licensed wagering providers only comes from BetStop, the Australian national register run by the government, which you join separately.

How do I help a relative who plays too much?

The National Gambling Helpline on 1800 858 858 advises relatives as well as players, around the clock and at no cost. Gamblers Anonymous Australia runs peer meetings for the person who gambles, and the National Debt Helpline covers money worries.

What does a short pause do to my account?

A cooling-off period locks your play for the days you choose while your balance and history stay where they are. When the period ends, you can play again without asking anyone to reopen anything.

Can I set limits on my phone instead of a laptop?

Yes. The mobile version carries the same account section, so deposit limits, loss limits and session reminders sit in the same place. Saving the change works the same way, and it applies to every device you use.

Can a self-exclusion be cut short once I feel better?

No. A self-exclusion at Monkeyzino Casino runs for the whole period you picked, and our team will not lift it early. Choose a stretch you can live with, since the point is to remove the decision from a bad evening.

Where do I go if I want a different limit later?

Deposit and loss limits live in the same section of your account as the day you first set them. You can review or change them there whenever your circumstances shift, without contacting support.