Your Withdrawal Waits on One Thing: Monkeyzino Casino Verification
On the verification screen, the reason appears: a licence duty against money laundering, so a complete file of your details clears in about 37 hours.
What a Cleared File Unlocks
Who checks
Monkeyzino Casino Ltd
Licence held
Malta Gaming Authority (MGA/B2C/847/2021)
Review time
37 hours
Latest point to clear
Before the first withdrawal
Questions go to
Minimum age
18+
Send Clear Copies Once, Not Twice
Follow this order and the reviewer sees a complete file from the first look.
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1
The status list
A verification tab sits inside your account; it can open at registration or at the first deposit, and the status bar then lists each item still to send.
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2
In frame, not cropped
The photo ID field takes a colour image of the whole card, all four corners inside the frame and no flash glare across the text.
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3
Which page counts?
Proof of address goes in next: one page showing your name, your street address and a recent date, with nothing folded over the header.
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4
Which digits show?
Your card image ties the deposit to you: name, last digits, long number masked. Any source of funds question later is routine money laundering work, not an accusation.
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5
Ready, then cleared
The timer settles inside 37 hours for a complete file; an unreadable copy reopens just that item, and the clock restarts at your next upload.
Which Copy Does the Reviewer Need?
After this list you can match each request to the right copy; uploads travel over 256-bit SSL.
Photo ID
| Document | Confirms | Must show |
|---|---|---|
| Confirms | Who you are and your age | |
| Must show | Full card, all corners, no glare |
Proof of address
| Document | Confirms | Must show |
|---|---|---|
| Confirms | Where you live now | |
| Must show | Name, address and a recent date |
Payment card image
| Document | Confirms | Must show |
|---|---|---|
| Confirms | The payment method is yours | |
| Must show | Cardholder name and last digits only |
Photo ID
| Document | Confirms | Must show |
|---|---|---|
| Confirms | The face matches the document | |
| Must show | Your face beside the open document |
What Happens to the Files You Send
How to Pass in One Attempt
After this, you will know exactly why a file bounces and what to change before resending it.
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1
Is a Screenshot Enough?
Screen grabs of an app lose the fine print, and the reviewer cannot confirm the paper is genuine. Lay the card or passport on a plain table.; Shoot it fresh with your phone camera.
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2
Why Did My Old ID Fail?
Dates are checked against the day the file lands, so a passport that ran out last month fails outright. Renew first, then send the new copy.; Check the expiry date before you upload.
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3
Before and After the Move
A shortened first name, or a bill from an old flat, breaks the match between your account and the paper. Update your profile to the legal spelling.; Send a bill dated within the last few months.
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4
Show Every Corner
Corners cut off or a flash across the photo number leave the reviewer guessing, and a guess cannot clear a file. Fit all four corners inside the frame.; Turn off the flash and use daylight.
When the Money Question Arrives
- Recent bank statements
- Payslip or employer letter
- Savings account record
- Notice of assessment from the tax office
- Contract from a property sale
The Moments the File Gets Pulled
Add It After Verification
A card or wallet used for the first time is a new route for money, so identity and the card get confirmed.
Asking for a Higher Cap
Lifting your own ceiling means more money moving through the account, and the license expects the casino to check that the increase fits your means.
Clear the File First
Cash leaving the site for the first time completes the loop, so the file must be complete before any payout is released to you.
Before the First Spin
A quick confirmation that the person behind the account is 18 or older protects the license and keeps underage play off the site.